Shipping policy

Shipping Policy

Last updated: August 20, 2026

Below are our processing times, rates, and delivery estimates.

Processing time

Orders are prepared and dispatched within 1–2 business days. Orders placed on a weekend or public holiday are processed on the next business day. You'll receive a tracking link by email as soon as your parcel leaves the warehouse.

Rates

Shipping is free on every order of $200 or more, worldwide. Below that, standard tracked shipping is charged by destination:

  • United States, Canada, and core Europe — $6.95
  • Australia and New Zealand — $7.95
  • Wider Europe — $11.95
  • Czechia and Slovakia — $24.95
  • Rest of world — $14.95

The exact rate for your address is shown at checkout.

Delivery estimates

  • United States and Canada — 3–7 business days
  • Europe — 5–10 business days
  • Rest of world — 7–14 business days

Estimates run from dispatch, not from the moment you order.

Tracking

Every order ships with tracking. You'll receive a link by email, and you can follow your parcel from our tracking page at any time.

Customs, duties, and import taxes

International orders may be subject to customs duties or import taxes charged by the destination country. These are not included in our prices or shipping rates and are the recipient's responsibility. We have no control over these charges and cannot predict their amount.

Delays

Delivery estimates are not guarantees. Carrier delays, customs inspections, weather, and peak periods can extend transit times. If your parcel is significantly overdue, contact us and we'll open an enquiry with the carrier.

Incorrect addresses

Please double-check your delivery address at checkout. We can amend an address only before the order is dispatched. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Lost or damaged parcels

If your parcel is confirmed lost by the carrier, or arrives damaged, contact us within 30 days of the expected delivery date and we'll arrange a replacement or a full refund.

Questions

Email contact@borealluxe.com.